FAQ

01
How do I place an order?

Create an account, browse products, add items to cart, and complete checkout with your shipping and payment details.

02
What payment methods are accepted?

We accept major credit cards, bank transfers, and secure online payment platforms like PayPal.

03
How long does shipping take?

International shipping typically takes 7-14 business days; exact times vary by destination and shipping method.

04
Can I track my order?

Yes, you’ll receive a tracking number via email once your order ships, allowing real-time delivery monitoring.

05
What is your return policy?

Unused, unopened items can be returned within 30 days of delivery for a full refund, minus shipping costs.

06
Do you provide product samples?

Yes, samples are available for most products; contact customer service to request and arrange sample delivery.

07
Are all products quality-certified?

Every product undergoes strict quality checks and comes with relevant certifications (ISO, CE, etc.) where applicable.

08
How do I handle damaged items?

Report damage within 48 hours of delivery with photos, and we’ll arrange a replacement or refund promptly.

09
Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of placement by contacting our support team.

10
Do you offer bulk order discounts?

Yes, volume discounts apply to orders exceeding specified quantities; inquire for a custom quote.

11
What if a product is out of stock?

Out-of-stock items can be backordered, with estimated restock dates provided on product pages.

12
How can I contact customer support?

Reach us via live chat, email, or phone—our team is available 24/7 to assist with your queries.